a1ee Privacy Policy —
Your Data, Your Rights

a1ee ("a1ee", "we", "us", "our") is an online gaming and sports betting platform accessible at https://a1ee.org, providing services to users in Pakistan including sports betting, live casino, and slot games. a1ee acts as the data controller for all personal data collected through the platform.

This Privacy Policy governs the collection, processing, storage, and sharing of personal data provided by users ("you", "your") when accessing or using the a1ee platform. It applies to all registered account holders and visitors to the a1ee website.

For all data privacy inquiries, requests, and complaints, you may contact us directly at [email protected]. Our data privacy team is available seven days a week and aims to acknowledge all privacy-related correspondence within 48 hours.

a1ee collects the following categories of personal data from users. We collect only data that is necessary for the purposes described in Section 4 of this policy.

a1ee collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, submitting a support request, or updating your account profile.
• Automated collection: Technical data collected automatically when you visit the a1ee website, including IP address, device identifiers, session data, and cookies (see Section 7 for full cookie information).
• Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast when you initiate deposits or withdrawals.
• Identity verification providers: Confirmation and risk scoring data returned by our KYC/AML service providers during identity checks.
• Platform activity: Gaming and betting data generated automatically as a result of your interactions with the a1ee platform.

a1ee processes your personal data for the following specific purposes. Each purpose is linked to a legal basis as described in Section 5.

• Account creation and management: Creating and maintaining your a1ee account, verifying your identity, and providing you access to the platform's features.
• Identity and age verification: Confirming that you are at least 21 years of age and that your identity matches your registered CNIC, as required by our operating licence conditions.
• Payment processing: Facilitating deposits and withdrawals through your chosen Pakistani payment method, reconciling transactions, and maintaining accurate financial records.
• Anti-money laundering (AML) compliance: Monitoring account activity for indicators of money laundering, fraud, or other financial crime, as required by applicable law.
• Responsible gaming: Monitoring gaming activity to detect signs of problem gambling and enforcing self-exclusion, deposit limit, or account restriction measures requested by you or required by our responsible gaming obligations.
• Customer support: Responding to your inquiries, resolving disputes, and maintaining records of communications for quality assurance purposes.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the a1ee platform's functionality, design, and game offering.
• Marketing communications (opt-in only): Sending promotional offers, bonus notifications, and platform updates to users who have explicitly opted in to marketing communications.
• Legal and regulatory compliance: Meeting obligations imposed by applicable laws, court orders, regulatory authorities, or our operating licence conditions.
• Fraud prevention and security: Detecting and preventing unauthorised account access, bonus abuse, and fraudulent activity on the platform.

a1ee processes personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and a1ee — namely, to provide you with an operational gaming account, process your payments, and deliver the services you have registered for.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, age verification requirements, and regulatory reporting duties.
• Legitimate interests: Processing carried out for a1ee's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform analytics — where such interests are not overridden by your rights and freedoms.
• Consent: Processing for direct marketing communications, optional analytics cookies, and any other processing activity for which a1ee has explicitly sought and obtained your consent. You may withdraw consent at any time by contacting [email protected].

a1ee does not sell or rent your personal data to any third party. We share your data only in the following limited circumstances:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast receive necessary transaction data to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
• Identity verification and KYC providers: Specialist third-party providers who verify CNIC documents and perform AML screening receive the minimum data necessary to complete verification checks.
• Game software providers: Third-party casino and slot game suppliers may receive anonymised session data for the purpose of game delivery and technical support. No directly identifiable data is shared with game providers beyond what is technically required.
• Regulatory and law enforcement authorities: a1ee will disclose personal data to competent authorities, courts, or regulators where required to do so by applicable law, a valid court order, or as part of our regulatory compliance obligations.
• Business transfers: In the event of a merger, acquisition, or sale of a1ee's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights will be preserved.
• Professional advisors: Legal counsel, auditors, and compliance consultants engaged by a1ee may access limited personal data on a strictly confidential basis where necessary to provide their professional services.

a1ee uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to remember your preferences, and — with your consent — to analyse how players use the site.

You can manage your cookie preferences at any time through your browser settings. Disabling essential cookies may prevent parts of the a1ee platform from functioning correctly. Analytics and marketing cookies can be disabled without affecting core platform functionality.

a1ee retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data and identity documents: Retained for the duration of your active account and for a minimum of five (5) years following account closure, as required by AML and regulatory compliance obligations.
• Financial and transaction records: Retained for a minimum of seven (7) years following the transaction date, in compliance with financial record-keeping requirements.
• Gaming activity logs: Retained for up to three (3) years following account closure for dispute resolution, regulatory audit, and responsible gaming analysis purposes.
• Customer support communications: Retained for three (3) years from the date of the last communication in a given support thread.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of your prior opt-in.

When personal data is no longer required and the applicable retention period has expired, a1ee will securely delete or anonymise that data so that it can no longer be associated with your identity.

a1ee implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the a1ee platform
• Encryption of sensitive data fields (including CNIC numbers and financial account details) in our databases
• Role-based access controls restricting employee access to personal data to those with a legitimate business need
• Regular security assessments and penetration testing of platform infrastructure
• Two-factor authentication requirements for internal staff systems that access user data
• Secure offsite backups with encryption at rest

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights, a1ee will notify affected users without undue delay and will take immediate steps to contain and remediate the breach.

a1ee is strictly an adult platform. Our services are not directed at, and we do not knowingly collect personal data from, any person under the age of 21. The minimum age requirement on a1ee is 21 years for all Pakistani users.

If a1ee becomes aware that it has inadvertently collected personal data from a person under 21, we will immediately close the associated account, delete all personal data collected in connection with that account, and — where applicable — return any deposited funds to the verified payment source.

If you believe that a minor may have accessed a1ee using false age information, please contact us immediately at [email protected]. We treat all reports of underage access as a priority matter.

a1ee's primary platform infrastructure serves Pakistani users and is operated with data protection standards appropriate to the jurisdiction. In some cases, personal data may be processed by third-party service providers (such as KYC verification providers or cloud infrastructure partners) whose systems are located outside Pakistan.

Where such cross-border transfers occur, a1ee ensures that adequate safeguards are in place to protect your personal data, including contractual data processing agreements with all third-party processors that impose data protection obligations equivalent to those described in this policy.

a1ee does not transfer personal data to jurisdictions that do not offer an adequate level of protection for personal data without implementing appropriate safeguards.

The a1ee platform may contain links to third-party services, including payment gateways such as JazzCash and EasyPaisa, and game content providers. When you access these third-party services, their own privacy policies will govern the collection and use of your data in connection with those services.

a1ee is not responsible for the privacy practices of third-party services, and this Privacy Policy does not apply to them. We encourage you to review the privacy policy of any third-party service you access through or in connection with a1ee before providing any personal data to those services.

a1ee does not integrate third-party advertising networks, social media tracking pixels, or external analytics platforms on its core gaming pages without prior disclosure in this policy and, where required, your explicit consent.

a1ee reserves the right to update or modify this Privacy Policy at any time. Where changes are material — such as introducing a new category of data collection, a new sharing arrangement, or a change to your rights — a1ee will notify you via the email address registered on your account at least fourteen (14) days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to check this page periodically. Your continued use of the a1ee platform following notification of a material change constitutes your acceptance of the updated Privacy Policy.

If you do not agree with a proposed change to this Privacy Policy, you have the right to close your account and request deletion of your personal data before the change takes effect. Contact [email protected] to initiate this process.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data a1ee holds about you, please contact our data privacy team using the details below. All privacy-related requests must include your registered email address and CNIC number for identity verification purposes.

This Privacy Policy was last reviewed and updated on 1 January 2026. All earlier versions of the a1ee Privacy Policy are superseded by this document.